Privacy Policy
We believe in being as transparent as possible because finding genuine gems to work with nowadays can be a treat. We want to empower you to make the best decisions about the information that you will share with us, hence the utmost purpose of these privacy policies.
Introduction
Freedom Creative Studio (FCS) (https://wearefreedom.studio/) is an international, eco-responsible digital agency originally from Mauritius and now branched out in The UK, crafted by creative entrepreneur Dominique Paul.

At FCS, we appreciate your business and trust. We ask that you carefully read our privacy policy, and by doing so, you provide consent to all the services we use to make your visit as enjoyable as possible, such as cookies and others. If you disagree, kindly refrain from using this platform now or in the future.

This website is the exclusive property of FCS. Any reproduction, total or partial representation of this website by any process whatsoever without any of its members’ express permission is prohibited and will not be tolerated. It constitutes an infringement punishable by articles L.335-2 and following of the ‘Code of Intellectual Property’.
Registration
ENGLAND & WALES
As a private limited company under
Freedom Creative Studio Ltd since April 21, 2021 bearing company number 13365312.

MAURITIUS
As a private limited company under Freedom Creative Studio Ltd since May 17, 2017 bearing company number 147328.
Hosting & Data Collection

Hosting & Data
Collected

Our hosting is provided by Sitefront, a subsidiary company of WOHO Solutions Ltd and our servers are located on OVH: RBX-4 59100 Roubaix Data Center (59100 Roubaix, Nord-Pas-de-Calais-Picardie, France).

Data Storage
Location

Our hosting provider Sitefront adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Sitefront privacy policy, please see here: Sitefront Data Privacy Policy.

Registration Data

If you register/contact/subscribe via our website, we store your chosen username, email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username).

Only website administrators can fully have access to editing your information.

Purchase Data

When you make a purchase from us, some of your personal information will be stored in our database. That information is required for product delivery, official documents, quotes, invoices and tracking purposes solely.

No marketing and advertising emails, PR packages, brochures, flyers or products will be forwarded to you, unless provided consent. You can unsubscribe from these communications at any moment.

Comments

When you leave comments and reviews on our website, we collect the data shown in the comments form and the IP address and browser user agent string to help spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by Google Inc.

Google adheres to the EU/US “Privacy Shield” policy. You can find more information about this here: Google Privacy Policy.

These submissions are only kept for customer service purposes. They are never used for marketing purposes or shared with third parties.

Newsletter
Subscription

When you subscribe to our newsletter, your name and email are sent to our newsletter service provider Mailchimp. We only use that information to personalise our outgoing periodic emails to you.

To know more about how Mailchimp handles our and your data, visit Mailchimp Data Security and Privacy Center.

Cache

Cache allows elements on any website(s) to load faster after the initial time you interacted with it. It makes loading time for the images and animations far less long and, therefore, boosts your experience for you to enjoy the website’s content(s) flawlessly. However, while doing so, cache can sometimes accumulate and thus occupy memory or prevent you from seeing any of our latest updates.

We do not have any control over your cached images, files and items.

Should you still want to disable your cache or clear it, meaning that the website will take longer to load, go to the Help section of your browser for more enquiries on how to safely perform this action.

Google
Analytics

We use Google Analytics on our site for anonymous reporting of site usage. No personalised data is stored. If you would like to opt out of Google Analytics monitoring your behaviour on our website, please use this link: Google Analytics Opt-out.

Cases For Using
The Personal Data

We use some of your personal information in the following cases:

  • Verification/identification of the user during website usage.
  • Providing Technical Assistance.
  • Sending updates to our users with vital information to inform them about news/changes.
  • Checking the account’s activity to prevent fraudulent transactions and ensure the security of our customers’ personal information.
  • Customise the website to make your experience more personal and engaging.
  • Guarantee overall performance and administrative functions run smoothly.
Embedding

Embedded
Content

Pages on this site may include embedded content, like Vimeo or YouTube videos, for instance. Embedded content from other websites behaves in the exact same way as if you visited the initial website hosting them.

These websites may collect data about you, using cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

Below you can find a list of some services that we use:

FACEBOOK | wearefreedom.studio
The Facebook icon plugin is used to redirect you to our Facebook timeline from our website. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Facebook, and your IP address is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy.

INSTAGRAM | wearefreedom.studio
The Instagram icon plugin is used to redirect you to our Instagram page and the Instagram feed plugin automatically updates itself to showcase 8 of our recent posts, from our official account, on our The Lab page. Instagram has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Instagram, and your IP address is not sent to an Instagram server until you consent to it. See their privacy policy here: Instagram Privacy Policy.

LINKEDIN | Freedom Creative Studio
The LinkedIn icon plugin is used to redirect you to our LinkedIn company profile. LinkedIn has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from LinkedIn, and your IP address is not sent to a LinkedIn server until you consent to it. See their privacy policy here: LinkedIn Privacy Policy.

TWITTER | weare_freedom
The Twitter icon plugin is used to redirect you to our Twitter account. Twitter has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Twitter, and your IP address is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.

BEHANCE | wearefreedomstudio
The Bēhance icon plugin is used to redirect you to our Bēhance online portfolio. Bēhance has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Bēhance, and your IP address is not sent to a Bēhance server until you consent to it. See their privacy policy here: Bēhance Privacy Policy.

PINTEREST | wearefreedom_studio
The Pinterest icon plugin is used to redirect you to our Pinterest feed from our website. Pinterest has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Pinterest, and your IP address is not sent to a Pinterest server until you consent to it. See their privacy policy here: Pinterest Privacy Policy.

YOUTUBE | Freedom Creative Studio
We use YouTube videos embedded on our site. The YouTube icon plugin and links are both used to redirect you to our YouTube channel and music sessions or videos. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from YouTube, and your IP address is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

VIMEO | wearefreedomstudio
We use Vimeo videos embedded on our site. The Vimeo icon plugin and links are both used to redirect you to our Vimeo channel and personal/clients’ videos which we obtained permission prior to uploading. Vimeo has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Vimeo, and your IP address is not sent to a Vimeo server until you consent to it. See their privacy policy here: Vimeo Privacy Policy.

SOUNDCLOUD | freedom-sessions
The Soundcloud icon plugin is used to redirect you to our Soundcloud account from our website. Soundcloud has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Soundcloud, and your IP address is not sent to a Soundcloud server until you consent to it. See their privacy policy here: Soundcloud Privacy Policy.

SPOTIFY | Freedom Creative Studio
The Spotify icon plugin is used to redirect you to our Spotify account from our website. Spotify has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Spotify, and your IP address is not sent to a Spotify server until you consent to it. See their privacy policy here: Spotify Privacy Policy.

TWITCH | thefreedomarcher
The Twitch icon plugin is used to redirect you to our Twitch account. Twitch has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Twitch, and your IP address is not sent to a Twitch server until you consent to it. See their privacy policy here: Twitch Privacy Policy.

TIKTOK | wearefreedom
The TikTok icon plugin is used to redirect you to our TikTok account. TikTok has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from TikTok, and your IP address is not sent to a TikTok server until you consent to it. See their privacy policy here: TikTok Privacy Policy.

ZNAPLINK | wearefreedom.studio
The Znaplink link is used to redirect you to our Znaplink page gathering all our socials under one roof. Znaplink has its own cookie and privacy policies over which we have no control. There is no installation of cookies on our website from Znaplink, and your IP address is not sent to a Znaplink server until you consent to it. See their privacy policy here: Znaplink Privacy Policy.
Cookies

This Website
Uses Cookies

Cookies are those small text files that help the website provide a better user experience. In general, cookies are also used to retain user preferences, store information like shopping cart items, and provide anonymous tracking data to third party applications like Google Analytics.

However, should you prefer not to use cookies on this website, the most effective way to do this is to disable cookies in your browser. Kindly consult the Help section of your browser to proceed with this operation.

Necessary Cookies
(For All Visitors)

cfduid
Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more privacy information here: CloudFlare Privacy Policy.

PHPSESSID
To identify your unique session on the website.

Necessary Cookies
(For Logged-In
Customers,
If Applicable)

wp-auth
Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

wordpress_logged_in_{hash}
Used by WordPress to authenticate logged-in visitors, password authentication and user verification.

wordpress_test_cookie
Used by WordPress to ensure cookies are working correctly.

wp-settings-[UID]
WordPress sets a few wp-settings-[UID] cookies. The number at the end is your individual user ID from the user’s database table. This is used to customise your view of the admin interface and possibly also the main site interface.
Your Personal Data

Who Has
AccessTo It

If you are not registered to our services, there is no personal information we can retain or view regarding yourself.

If you are registered (wherever and whenever applicable) to our services, your personal information can be accessed and processed accordingly only by our system administrators.

We do not share your data with third parties in a way that reveals any of your personal information like your email, name and any other details.

The only case where we will share your information after notifying you will be when our partners are involved, with whom we have to share data in order for them to provide the adequate services requested or expected.

How Long We
Retain Your Data For

If you are registered with us, we keep your data until (or if) you tell us to remove it or in the case that you end our collaboration. Once that happens, your information will be archived for TAX purposes for up to 5 years, after which they are automatically deleted.

Security Measures

We use the SSL/HTTPS protocol throughout our website.

This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorisation.

In case of a data breach, system administrators will immediately take all the needed steps and promptly launch the ‘damage control plan’ to ensure the system’s integrity by contacting affected users, repairing any faults to quickly revert back to smooth processes and even attempt to reset passwords if needed.
Your Safety Matters

Be Respectful

FCS is a creative advertising agency that thrives on a positive, kind and authentic mindset. Protecting our users, fans and viewers are one of our top priorities so much so that we maintain a high standardization of content across any of our platforms from our socials to our website(s).

Reporting abusive and illegal content or behaviour is part of it and this applying to any third party app which features the identity, brand or name of Freedom Creative Studio Ltd. This includes, but is not limited to, the following: Please, also note that we will report any material exploiting minors to the National Center of Missing & Exploited Children (NCMEC) CyberTipline.

Report Abuse

Suppose we post a thread on our website, social media platforms or any third-party apps and that this leads to a debate resulting in harassment making you a victim to abuse and/or threats.

Kindly notify us by reporting the incident in as much detail as possible via email at at [email protected] promptly, supporting your statement with proof like screenshots or anything that might help shed light on the situation, and we shall take it from there.
Legal Rights & General Info

Terms & Conditions

Kindly bear in mind that these are not our Terms and Conditions.

Our Terms and Conditions are a separate documentation. It does not require any signature but rather acts as a guideline to our agency’s processes and ‘ways of doing things’. This documentation is usually forwarded to you, the client, by email solely should you decide to close a deal leading to a collaboration with us.

Your Data
General Rights

Suppose you have a registered account on this website or have left comments. In that case, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

Softwares and Apps

At Freedom Creative Studio, making things easier for you to take decisions and quicker for you to be productive is our priority. We want to involve you from start to finish in the behind-the-scenes as well as all our processes from invoicing to how we manage our time to see your project to a satisfactory completion. In order for things to stay clean and professional, we mainly use three software that allow us to fully focus on your project while your admin part is being handled in the background.

We use:

Bonsai for all of our invoicing, quotes and as an online payment tracking/gateway/platform.

ClickUp for a detailed schedule of your projects life’s span from start to finish, which you can follow for free.

Slack which is optional if you wanted a secure and instant way of reaching out rather than WhatsApp.

All three programs are available for download and have phone applications, should you be interested in them as well, but we do not expect you to swap applications if you already use any or purchase offered premium options by the mentioned programs.

Banking Systems &
Payment Gateways

Provided that we try our best to stick to FCS’ paper-free vow, we use 2 online banking systems and one payment gateway that are listed below. They provide their own exchange rates as well as other services, which have proven to be very reliable over the years on top of their trustworthy review count and recommendation from existing customers.

Our 2 banking systems include: WISEPayPal

Our payment gateway includes: Stripe

You can find all of our banking details and info via our billing info page or at the bottom of each of our invoices, where we charge you in your country’s currency or whichever you prefer to trade in.

Please, note that our invoices exclude any banking or exchange rate charges and that they should be taken care by you, the client, if and when applicable.

Eco-Sustainability

As previously mentioned, small actions contribute to the bigger picture when it comes to saving our planet. Which is why at FCS, we make try our best to stick to our paper-free lifestyle as much as we can and, therefore, get our clients on board too.

All your files will be sent to you via mail or uploaded to our servers, where you will be able to download them from a link which will be automatically unlocked on our Bonsai platform right after the final invoice has been paid and processed.

Should you want a hard copy of all your files, folio, presentation or a USB stick containing your project, an incurred cost will be applied including any paper, envelopes, material or postage charges involved.

Donations

Compassion and kindness being a default to our brand, FCS is very much involved in humanitarian movements and actions, sometimes even sponsoring them.

Therefore, in order to help others who are less fortunate, we usually display a link which will redirect you to the verified organization we have chosen to feature on our website.

As much as we make sure that any donation links are legitimate, all proceeds should be made directly to the organization, meaning that FCS does not take responsibility should any issues arise.

GDPR Rights

Your privacy is critically important to us. Going forward, we aim to support the GDPR standard.

Freedom Creative Studio permits residents of the European Union to use its service. Therefore, it is the intent of FCS to comply with the European General Data Protection Regulation.

For more details, please see here: EU GDPR Information Portal.

QR Codes

A QR code is a type of matrix barcode.

It is a machine-readable code consisting of an array of black and white squares or shapes, typically used for storing URLs or other information for reading by the camera on a smartphone. We do not store any of your information or data when you scan our QR codes, but rather redirect you in a quick and easy way to the pages we have linked them to.

We mainly use the third-party app QRcode-Monkey, a free online QR code generator.

Third-Party Websites

FCS may post links to third-party websites on this website. These third-party websites are not screened for privacy or security compliance by FCS, and you release us from any liability for the conduct of these third-party websites.

All social media sharing and other links, either displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.

Please be aware that this privacy policy and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties or require disclosure of any personal information relating to the service or website members. FCS bears no responsibility for the information collected or used by any advertiser or third-party website. Please review the privacy policy and terms of service for each site you visit through third-party links provided in the ‘Embedding’ section above.

Release Of Your Data
For Legal Purposes

At times it may become necessary or desirable to FCS, for legal purposes, to release your information in response to a request from a government agency or a private litigant.

You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. Suppose we receive a subpoena affecting your privacy. In that case, we may elect to notify you to allow you to file a motion to quash the subpoena, or we may attempt to stop it ourselves, but we are not obligated to do either. We may also proactively report you and release your information to third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities.

You release us from any damages that may arise from or relate to your information release to a request from law enforcement agencies or private litigants.

Any passing on personal data for legal purposes will only be done in compliance with the country you reside in.

Our Concepts

THE BRAINSTALKING SESH
We use the Calendly App to arrange a 30-minute meeting with you in order for you to have an overview of who we are and vice versa. The appointment is automatically scheduled by Calendly which will send you an email and a reminder when the time will come. See their privacy policy here Calendly Privacy Policy or contact us at [email protected] for more information.

FREEDOM SESSIONS/JOURNEYS/ARCADES
Our unique concepts put together by our team involving the discovery of new music, places and nerd-related content, we usually use existing platforms like YouTube, Twitch, Vimeo, TikTok, Soundcloud and Spotify to interact with our followers and display our golden finds. See each platform’s privacy policy in the ‘Embedding’ section above or send us an email on each of the respective email address below at [email protected], [email protected] and [email protected] for more information.

Amendments

We may amend these privacy policies from time to time and will automatically update this page accordingly.

Should you have any queries or express any doubts about how we treat your information and data, please kindly refer to our FAQ to find a quick answer to your question(s).

More Information

Should you need more insight on some of our privacy policies, kindly use the form in the contact us section of our website or email us directly at [email protected].

Specify the purpose of your message and which point(s) you need clarifications on, and we will do our best to enlighten you in the quickest possible manner.
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